Search Support
Find documentation and troubleshooting answers
20 results for “Billing and plans”
How the support hub is organized
A map of the StretchSuite help center so you can find the right article fast — how product hubs, categories, and articles fit together.
What to check when an app card is locked
A locked app card means the app isn't part of your current plan — here's how to read the access tier, use the Upgrade button, and decide what to do next.
Manage billing, invoices, and payment methods
Where to find the Billing app, how to change your plan or buy apps, and how to update payment methods, download invoices, and cancel.
Plans, Billing & App Access
How memberships, per-app purchases, and entitlements unlock apps, and how to manage invoices, payment methods, and plan changes.
Getting Started & FAQ
Everything a brand-new StretchSuite customer needs on day one: what the suite is, how to sign in and move around your workspace, how plans and app access work, how your organization keeps your data isolated, a first-day setup checklist, and a broad FAQ.
Use the app categories and category pages
Learn the seven workspace categories, what lives in each, and how category overview pages help you browse a group of related apps and jump back to recent ones.
A guided tour of the StretchSuite app suite
A category-by-category tour of the roughly 30 apps in StretchSuite, what each one does, and the familiar tool it stands in for.
Manage your subscription and invoices
Upgrade or change your plan through checkout, use the customer portal to manage the subscription, and find and download your invoices.
From account creation to your first workspace session
An end-to-end walkthrough of the full path from signing up to being productively signed in, with every step in order.
Understand app entitlements and locked apps
See why some apps show Entitled and others show Locked in My Apps, how plan tiers gate apps, and how organization entitlement combines with member access.
How workspace context works
Understand the idea that quietly powers the whole workspace — the active organization scopes everything you see, so the same login can show completely different data.
Workflow: From Wireframe to Design and Development Handoff
An end-to-end playbook — structure a screen in StretchWire, lock a version, and hand a clean blueprint to design and build.
Do I need an account to use StretchSuite?
When you need a StretchSuite account, what one account gives you across the whole suite, and what you can do without signing in.
Managing Storage and Quotas
Understand your plan's storage limit, read the storage meter, and free up space when you approach the cap.
Frequently asked questions
Straight answers to the questions almost every new StretchSuite customer asks, spanning accounts, apps, billing, data, and getting help.
What is the StretchSuite Workspace?
A plain-language tour of the StretchSuite workspace — the single browser home where every app, website, and account control lives behind one login.
Understand plans, bundles, and pricing
Learn how StretchSuite membership tiers, app bundles, and usage meters work together so you can choose the right plan for your organization.
Your first workspace session checklist
A concise, do-this-now checklist to complete in your first sign-in so the platform is set up correctly before you go deep.
How app access, tiers, and entitlements work
How access to StretchSuite apps is determined by your workspace, access tiers, and entitlements — why an app shows as active, gated, or still being built in your My Apps launcher.
Sign in and navigate your workspace
How to sign in, find your way around the dashboard, the My Apps launcher, and the category navigation, and where your account and sign-out controls live.