Search Support
Find documentation and troubleshooting answers
20 results for “verification activation”
StretchSuite account statuses explained
Understand the difference between verified, awaiting activation, and active accounts — and what to do at each stage during the controlled rollout.
Troubleshoot sign-in and account access
A step-by-step triage for sign-in problems that isolates whether the blocker is your password, your email verification, your account status, or your organization access.
Key terms every new customer should know
A short glossary of the platform-level words — workspace, organization, entitlement, tenancy, membership, and more — that appear throughout the help center.
Accounts & Access
Everything about StretchSuite accounts, sign-in and security, organizations and roles, per-app access, entitlements, and billing — how admins govern who can see and do what.
Verify your email address
Confirm your email to move your account forward, understand the two possible outcomes, and resend the email if it never arrives.
Verifying Your Sending Domain
Add a domain, publish the verification, SPF, DKIM, DMARC, MX, and mail-A DNS records StretchMail generates, and watch each one turn active.
Fixing Sending and Delivery Problems
Diagnose and fix the common reasons StretchMail campaigns and replies stall, fail, or land in spam — from disabled sending to DNS and list-quality issues.
Email Deliverability Best Practices
Keep your campaigns landing in the inbox — verify your domain, honor unsubscribes and the suppression list, keep lists clean, and warm up your sending gradually.
Create a StretchSuite account
Register a new StretchSuite account, understand the fields and password rules, and know exactly what happens after you submit.
Do I need an account to use StretchSuite?
When you need a StretchSuite account, what one account gives you across the whole suite, and what you can do without signing in.
From account creation to your first workspace session
An end-to-end walkthrough of the full path from signing up to being productively signed in, with every step in order.
Set up email on your own domain
Add your domain, publish the DNS records, verify ownership, create mailboxes like you@yourdomain.com, and start using your inbox — plus connecting your phone or Outlook and warming up a new domain.
Getting Started with StretchMail
What StretchMail is, the concepts behind domains, mailboxes, lists, and campaigns, and the first steps to start sending and receiving.
Using the Site Control Panel
Read your site's Overview, Health, Domains, Events, and other tabs to understand its status at a glance.
Publishing, visibility, and the content lifecycle
Master draft/published/archived status and public/internal visibility so you control exactly what learners see and when.
Publish Pages and Connect a Custom Domain
Publish a page to a live URL, then attach and verify your own domain with a DNS record and get automatic SSL.
Webhooks and real-time sync
What webhooks are, how StretchSuite uses them to keep payments, email, and publishing status in sync in real time, and how to diagnose a confirmation that seems slow or missing.
Getting started with StretchSuite
A plain-language introduction to what StretchSuite is, how the pieces fit together, and the fastest path from signing up to doing real work.
How StretchSuite protects your account and workspace
Understand org-scoped sessions, route-level auditing, password rules, and the security practices that keep your workspace data separated and safe.
Connecting Your Custom Domain and SSL
Attach your own domain to a managed site: prove ownership with a TXT record, point your DNS, and get automatic SSL.